The Annual PXM Event will be a unique platform, to serve the Healthcare community with the latest, futuristic and most trending practices with brainstorming sessions to enhance and deliver the best patient experiences. By 2020, India is expected to rank amongst the top 3 healthcare markets in terms of incremental growth and the healthcare information technology market is expected to grow 1.5 times from current $ 1 Billion. The in-patient market is expected to grow at a CAGR of 13%. Patient retention and satisfaction is the primary goal with Healthcare providers and the only way to reach this is with the best patient experience. Imperative it is that informed, knowledgeable and demanding patients need to be met with progressively sophisticated, distinct and best quality experiences

TREX is proud to host the region's only exclusive Patient Experience Management Event with latest trending and focused topics, panel discussions, leading digital and culture transformation information from the industry’s leaders. Patient Experience Management Event (PXM Event) will focus on empowering the healthcare system to disseminate enhanced experiences to ever changing patient preference with the assistance of data collection, customer pain points, AI, Data Analytics and Block chain Management. Persistence will be on working around data and privacy compliance policies and education of data driven marketers’. We are delighted to assist you in developing and designing a profound impact on your patients’ journey.

PXM Event will focus on industry-researched data of patient journey management, design- thinking, health search patterns, empathy mapping where there is an increased organizational spend. The program will encapsulate digital experiences, while enhancing patient data analytics platforms, interactive platforms, Artificial Intelligence powered platforms, online engagement platforms, high-value action and relationships solutions, cloud communications platforms and more.


Patient Experience Management Event (PXM Event) is the knowledge hub to gain in-depth and interactive knowledge about patients. It will enable you to design and deliver bespoke experiences that will attract patients to remain loyal and spread the word of their experience had with you. PXM Event 2019 encompasses the range of interactions that patients have with the health care system, including their care from health plans and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities. As an integral component of health care quality, patient experience includes several aspects of health care delivery that patient’s value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with health care providers. It also focuses on the latest trends to eliminate challenges of healthcare providers by offering know-how on ties between nurses and patient experience, best practices in voice of the patient programs, humanizing PX, machine-to-patient engagement advancements, engaging vs. transactional mobile applications. This information will be the tools for enhanced agility, performance, intelligence and integrations that are required to drive business forward faster.


1. Understanding the effects of new care delivery models on patient experiences and outcomes.

2.Developing robust measurement approaches that provide timely and actionable information to facilitate organizational change.

3.Improving data collection methods and procedures to provide fair and accurate assessments of individual providers.

4.Top Hospital Management - CXO’s Think Tank: C-Suite Innovators from across India.

5.100 -120 Top Healthcare Leaders who wish to drive Patient Experience

6.Acquire and retain patients, while making them brand ambassadors of your practice.

7.Help cultivate patient loyalty while promoting peak experiences.

8.Deliver faster results or turnaround times in disseminating key information, with safe, high-quality, patient-centered care.

9.Explore the latest and futuristic technologies and knowledge in Patient Experience.

10.Empower range of implementation targets: patients, staff, system, and interfaces of care, both inside and outside the hospital


It is a critical challenge for health services in developing countries to find ways to make them more patient-oriented. Indifferent treatment of patients, unofficial payments to providers, lack of patient privacy, and inadequate provision of medicines and supplies are common. The patient is a healthcare consumer with demands alike to any other service industry consumer. PXM EVENT will bring all stakeholders to address important issues in patient- and family-centered care, challenges surrounding patient diversity and sustainable patient experience programs. PX Innovators will come together to share their patient experience journeys through case studies, interactive workshops, roundtable discussions and networking.

PXM Event is structured to help Healthcare leaders map patient’s journey, take real-time action, better clinical outcomes, improved patient safety practices and lower utilization of unnecessary health care services. Help create processes and outcomes include patient adherence to medical advice, combining patient experience measures with other measures of quality is critical to creating an overall picture of performance. One of the key solutions that can help to advance Patient Satisfaction is Effective & Empathetic contact with the patient. This would encompass the understanding of the patient beyond the history and symptoms to include values, ideas, beliefs, feelings and concerns.



Government Bodies
Diagnostics Centres
Preventive Centres
Remedial Centres
Therapeutic Centres
Pharmaceutical Manufactures
Health Insurance Companies


Medical Directors
VP/Executive Director/General Manager
Leader/ Head - Patient Experience
Leader/Head - Patient Affairs
Patient Relations
Head - Quality
Organizational Development
Clinical Education

Head Of

Staff Development
Nurse Leadership
Service Excellence
Patient and Family Advocacy
Community Outreach
CHRO - Organization Development
Clinical Education - Staff Development



    Connect with the leaders by educating them on key issues that matter the most. Impact the market leaders with a competitive advantage.


    These meeting are specific to help connect at a personal level in a relaxed atmosphere, scheduled to mutually benefit each other


    Each attendees is provided a small form which is attached in his lanyard. The focus of this format is to understand 2 most pressing issues about a particular subject in their specific domain. As we have 40 attendees we will look at having 5 round tables of 8 dignitaries each. Each table will have a moderator from a partner company. The session starts with the moderator introducing a topic and requesting each dignitary to note top 1 challenge they face on the topic. There will be 3 experts on stage who are well versed with all the topics and can handle all the questions. The Moderator joins the panelists on stage and reads out all the 7 challenges and the experts provide their views and solutions to the same. This goes on for 10-20 minutes for each table also the moderators can have the dignitaries involved if they would like to share any best practices.

Get in touch

Partnership Opportunities:
C: +91-9513953130
e: nithin.m@pxmevent.com

Speaking Involvement:
C: +91-9513953133
e: alisha.d@pxmevent.com

Attend PXM Event:
C: +91-9513953131
e: ashwini.g@pxmevent.com

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