ENHANCED PATIENT EXPERIENCE WITH ENGAGEMENT, TECHNOLOGY, ENVIRONMENT ACROSS THE CONTINUUM OF CARE

10 Points to consider when delivering patient experience:

1. Put yourself into your patients′ shoes; see through their eyes and hear through their ears
2. Ensure a patient has got a good first impression of you and your set up
3. Acknowledge that patients expect a personal relationship that shows compassion and care
4. Minimize the patient's waiting time to the least possible
5. Feedback must be for problem solving with a system that is well designed

6. Constantly obtain feedback from your patients and correct shortcomings if any
7. Evaluate Entire Care Teams—Not Individual Providers
8. Use Patient Satisfaction as a Balance Measure—Not a Driver for Outcomes
9. Use Healthcare Analytics to Understand and Act on Data
10. Leverage Innovative Technology

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